Maintenance Agreement

Below you will find details of our maintenance agreement which is available to all our clients:

Support hours per month 2
Response time
24 hours average (72 hours max)
Term 12 months
Cost per year
£600.00 (or £160.00 per quarter)
Unused hours are carried over each month (for up to 3 months). Additional hours will be billed on a monthly basis according to our support charges.

All prices are exclusive of VAT.

Support (per hour)

Additional Labour (Remote) £30.00 (Planned Working Hours)
Additional Labour (Onsite) £40.00 (Planned Working Hours)
Additional Labour £50.00 (Unplanned Anti-Social Hours)
There is a £35.00 callout charge for onsite labour available within the M25.

All prices are exclusive of VAT.

Training (per day)

Additional Training £200.00 (Up to 4 hours / Up to 3 people)
Training is done onsite using clients’ computers and internet connection. Training can be used to implement website changes. Half a day of training is included with any website package under £3,000. One day's training is included with any website package £3,000 or over.

All prices are exclusive of VAT.